Phone: |
Calling from the USA please call:
800-345-4122
269-426-3342
Foreign Orders Please Call:
269-426-8833
Fax
800-635-4108
269-426-4108 |
Telephone Service Hours
(all times are eastern)
Orders and Customer Service
Monday – Thursday: 8:00am – 8:00pm
Friday: 8:00am – 5:30pm
Saturday: 10:00am – 2:00pm
Product Assistance
Monday – Friday: 8:00am – 5:30pm |
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Shipping Information
- Please allow 7-10 business days to receive your order.
- Small packages are sent by U.S. Postal Service Priority or Express Mail. This service is the fastest and most economical for this size of package. The U.S.P.S. delivers to the continental United States as well as Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and military addresses (APO/FPO) Monday through Saturday. Larger packages will be shipped regular ground service by UPS. Ground service delivers to a large section of the U.S. within 3 days from our location.
- Corvette Central offers Next Day, 2 Day, and 3 Day air delivery services. Saturday delivery service is only available with Next Day air charges plus an additional $12.50.
- Note: Air shipping charges are determined by dimensional weight.
- International Orders-We have shipped Corvette parts to every corner of the globe-from one small part, to large wholesale orders. Since arrangements vary depending on size of order, location and timing, please contact us for the most efficient and economical means of shipping your order. International order line: 269-426-8833.
- Out of stock items-Due to the wide variety of parts we distribute, out of stock items are unavoidable in some cases. Normally items not in stock are shipped in 7 to 10 business days. We automatically ship out of stock items or, if you wish to cancel your items, please call for a cancellation number.
- Rush Service-If you need your order processed and shipped the same day, we offer “RUSH” service. For an additional $3.95, orders received before 3:00 PM ET will be processed and shipped that same day. Orders received after 3:00 PM will ship the following business day using the “RUSH” service.
- Truck Freight-Parts noted for Truck Freight shipping and any other item exceeding carrier size or weight limits will be shipped by truck. All items being truck shipped must be prepaid or charged to a credit card.
- Canada-Corvette Central ships to Canada via UPS exclusively. We have entered into an arrangement to act as an agent of the Canadian government in order to collect all duties, taxes and brokerage when your order is processed. We will then remit all collected monies to the appropriate government entities. This allows you to know the total cost of your order to be delivered to your door, at the time your order is placed. There are no hidden charges! The exception to this program is Prince Edward Island. Orders shipping to this province will be processed through a Canadian brokerage house as in past.
- Handling and Insurance-A handling charge is included in the shipping charge on all orders. We feel this is the fairest way to cover a variety of increasing costs without arbitrarily raising parts prices. For protection against loss or damage of your purchase, all shipments are insured. Insurance costs are included in shipping charges.
Damaged Goods - Shipping Related
- If there appears to be any external damage, i.e. crushed or dented side or corner, any tears or holes in package, immediately inspect contents of package for parts damage. If damage is found, DO NOT CONTACT THE CARRIER. IMMEDIATELY CALL CORVETTE CENTRAL AT (800) 345-4122 to report any damages.
- Do not destroy the package or box that the item shipped in. Please save it for inspection by the carrier.
- Have the package and invoice with you when you call so we can process your replacement.
- If a claim is filed, arrangements will be made for pickup of package with entire contents.
Shortages or Errors
- All shortages or errors must be reported within (5) days of receipt of order. NO EXCEPTIONS.
- Call us at 800-345-4122 immediately and we will process an exchange or replacement as required.
Refused Shipments
- Shipping and Handling charges on refused shipments are the responsibility of the customer.
Returns
- There is no need to call for authorization. Fill out the return slip enclosed with your shipment, and send the package back to us. It is recommended that you insure the package and retain your receipt of shipment.
- No returns shipped COD will be accepted.
- Items must be returned in the original packaging within 30 days of invoice date for a refund of product cost to the original terms on the invoice.
- Items returned within 30 days not in the original packaging are subject to a 25% restocking fee.
- Items returned after 30 days not in a condition to be resold will be repaired and returned at the customer's expense. If the item is not repairable it will be returned to the customer at the customer's expense.
- Items returned after 30 days in the original packagingyou will be issued a refund to the original terms on the invoice less a 25% restocking fee.
- Items returned after 30 days not in the original packaging will be returned to the customer at the expense of the customer.
- No returns on electrical products or tools.
- No returns of a partial set, parts will be mailed back to the customer at customer's expense.
- Additional restrictions apply; please refer to your catalog.
Special Order Items
- There are no returns on special order items. In the event the item is defective it will be replaced.
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